Outlets Manager

Outlets Manager

We’re seeking a dynamic and experienced Outlets Manager to lead the daily operations of our food and beverage outlets. This role is responsible for delivering exceptional customer service, driving revenue, and fostering a positive team culture. Key responsibilities include managing budgets and stock levels, recruiting and developing team members, promoting sustainable practices, and ensuring compliance with health, safety, and security standards.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What will I be doing?

Maintain exceptional levels of customer service

Comply with hotel security protocols, fire regulations, and all health and safety legislation

Promote environmentally responsible practices

Support other departments as needed and maintain positive working

Evaluate guest satisfaction levels with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

Motivate and incentivize team members to maximize sales and revenue

Develop menus with other members of Food and Beverage team

Accountable for monthly stock takes

Manage guest queries in a timely and efficient manner

Drive sales to maximize budgeted revenue

Recruit, lead, train, and develop the Food and Beverage team

Manage Food, Liquor, and Payroll costs within budget

Set departmental targets, objectives, work schedules, budgets, and policies

What are we looking for?

An Outlets Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

2-4 years managerial position in a 4 / 5-star category hotel.

Familiar with computer systems.

Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Strong leadership, people management and training skills.

Guest oriented and able to confidently build and exceed service standards.

Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

Strong interpersonal skills and attention to details.

Key strengths (under the 9 competencies) in people management communication and planning.

Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,

Service techniques, and guest interaction.

Considerable skills in math and algebraic equations using percentages.

Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Able to work under pressure and deal with stressful situations during busy periods.

Outgoing personality and willing to work for long hours.

Benefits

Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON

Monthly dry-cleaning allowance

Year-round recognition

Opportunities for career progression within our team

Excellent work environment and culture

Access to Hilton University training, offering more than 2500 learning programs

25-40% off Food and Beverages (subject to individual outlets)

Discounted Bupa health cover

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time