Care Management-Triage

Company Overview

At Dermatologists of Central States (DOCS), we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

Perform administrative tasks under the direction of multiple physicians to keep the office running smoothly. Administrative duties may include, but are not limited to, answering phone calls, greeting patients, handling correspondence, scheduling appointments, maintaining medical records, transcribing patient visits, calling patients with biopsy results, maintaining pathology log, maintaining MIPS logs related to the diagnosis of Melanoma and the Melanoma Recall System, sending certified letter

Job Responsibilities

Must be able to multitask effectively, due to the constant interaction with patients and handling several responsibilities at once.

Attention to detail and independent thinking skills

Speaks with patients professionally to fully explain treatments and procedures to patients as well as provide educational material when needed

Able to respond to phone messages using the correct system and directs them to the appropriate individual

Send prescriptions upon provider request

Update/review melanoma log

Update/review pathology results log daily

Properly process Prior Authorizations

Full understanding of iPledge program

Knows how to create and send outbound referrals

Knows how to create and send certified letters

Able to run MIPS reports, identifying items completed and overriding when applicable

Hours: M-F 8AM-4:30PM

Benefits

Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

High School Diploma or General Education Diploma (GED)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Full-time