Information Technology Manager 1

Schedule: Full-time

Under the direction of the Ohio Business Gateway Program Manager, assists in managing development of applications designed to promote electronic business in the State of Ohio including web based & service-oriented architectures, web services, eGovernment (e.g., government to government, government to business and government to citizen) services:

• Analyze, recommend, develop, and implement best practices for a software development organization. Ensures systems performance meets user and service level expectations. Supervises the analysis and diagnosis of Tier 3 cases and events related to applications and technologies in the support environments. Ensures adequate documentation is provided. Ensures changes introduced do not affect the stability or performance of the production environment. Maintains a release plan for application and infrastructure changes in the production and non-production. Coordinates delivery teams to ensure smooth deployment of changes. Coordinates activities between application teams and infrastructure support teams.

• Communicates proactively with end users and organizations about operational activity that impacts business operations. Communicates about preventive and reactive maintenance and downtimes, with details about outage reasons and expected turnaround time to address. Communicates upcoming technology changes that could impact users. Works closely with management to establish and maintain operating governance frameworks, policies and procedures. Serves as the escalation point to resolve service and technical issues.

• Directs and oversees the activities of State and Contract technical staff. Work items and projects resource allocation.

Provides technology leadership and support to enable OBG to deliver on its operating commitments to agencies and end-users. Drives technical performance, makes critical technology decisions, and supervises and coordinates internal and contractor technology providers:

• Participate in long- & short-term planning to include software selection, new system development, programs & policies. Maintains and tracks changes to the software technology stack.

• Audit Compliance: Participate in annual Application Operations audit reporting and drives day-to-day compliance across internal and contractor staff.

• Maintains disaster recovery plans and the overall business continuity plans. Completes regular impact analyses to ensure that the disaster recovery plans remain current and fit for purpose. Ensures that the appropriate continuity and recovery mechanisms are put in place to meet/exceed business continuity plans. Supports periodic drills to simulate disaster recovery to fault tolerant and fail over locations.

Builds and maintains relationships with third-party providers to enable seamless working relationships that drive cost effective-ness and high performance throughout contract lifecycles.

Manages teams of technical architects, developers, and technology consultants responsible for maintaining enterprise applications and technology:

• Resolves staff-related problems

• Mentors team members to broaden their understanding of advanced business & information technology concepts, in-creasing their ability to handle increasingly complex responsibilities

• Completes performance evaluations; sets goals; recommends hiring, promotion, demotion, dismissal, suspension or discipline; determines staffing levels; assesses personal learning plans

• Participate in interviewing and selecting candidates for vacancies.

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.

Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.

Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Knowledge:

1. Computer science or related field

2. Software development life cycle (e.g., .Net, Salesforce etc)

3. Agile project management life cycle methodologies, techniques & tools

4. Information technology architecture

5. Information systems analysis & design

6. High-level information systems languages & software (e.g., Salesforce)

7. Internet hardware & software

8. Network operating systems & protocols

9. Meeting management techniques

10. Time Management

11. Budgeting

12. Risk assessment

13. LAN/WAN architecture &principles

14. Agency policies & procedures*

Skills:

1. Supervision

2. Deployment rollout strategy & execution

3. Organizational change management

4. Training

5. Operation of personal computer & associated hardware & software

6. Use of project planning software (e.g., MS Project Server)

Abilities:

1. Manage multiple demands or tasks on projects

2. Think critically and problem solve

3. Define problems, collect data, establish facts & draw valid conclusions

4. Communicate effectively orally & in writing with diverse groups

5. Review & evaluate project progress

6. Write concise & accurate reports

*developed after employment