Restaurant Guest Relations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

At Four Seasons Hotel Firenze we are looking for a passionate Restaurant Guest Relations. You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. The Restaurant Guest Relations is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Restaurant Guest Relations is the guest’s first impression of the restaurant and has extensive knowledge of the concepts and menus of the Food & Beverage outlets, menu ingredients and guest preferenc

What you will do

Provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests.

Greet guests promptly, courteously, graciously with eye contact, and a smile.

Manage guest reservations and respond promptly to client inquiries and special requests via email and telephone, ensuring a seamless and personalized experience.

Take reservations using the Hotel software, review the daily reservation book and seat guests with or without reservations according to their preferences.

Ensure guests’ names and preferences are recorded according to Four Seasons standards.

Organize the menus for each service to ensure quality, condition and appearance.

Ensure to have a complete working knowledge of the menus and be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

Support the F&B Team with other service tasks when needed.

What you bring

Education: High school education or equivalent experience

Experience: Must have a minimum of one year food service experience in a luxury environment

Must possess excellent personal presentation and interpersonal skills.

Must possess a confident outgoing personality, a can-do approach to any request and the ability to remain calm under pressure.

Flexibility, and team work approach are require

Reading, writing and oral proficiency in the Italian and English language.

This position requires continuous standing for 8 hours.

Travel required: None.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

Competitive salary

Free Uniform or work clothes with dry cleaning available

Quality meals at our Employee restaurant

Employee discounts in our Four Seasons outlets and other suppliers in town

Access to the Wellbeing hotel program

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

Employee Recognition Programs

Excellent Training and Career Development opportunities

Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

REQ10359750