Technical Support

IT Technical Support

Location: Hanley

Hours : Monday to Friday,8am – 4pm

Salary: Up to £25,000 (DOE)

The Role:

Our client is seeking an organised and proactive IT & Systems Support Assistant to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining IT troubleshooting, system management, and user support.

Key Responsibilities:

Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit)

Escalate issues to IT providers with clear documentation and resolution steps

Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and ensure Day 1 handover runs smoothly.

Maintain equipment logs, stock of accessories, and ensure devices are secure, up to date, and fully functional

Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports

Build simple CRM automations and support KPI/dashboards for staff

Create and maintain user guides and process documentation

Support digital awareness initiatives (e.g., phishing alerts, safe handling tips).

Provide on-site IT support for key events, ensuring equipment and systems are tested in advance

Work with the Digital Systems Manager to pilot new technologies, process improvements, and system automations

About You:

Hands-on IT troubleshooting experience (hardware/software)

Knowledge of Microsoft 365, Teams, and basic CRM administration

Strong problem-solving and documentation skills

Organised with the ability to manage multiple tasks and priorities

Flexible, proactive, and willing to learn new technologies

This role is a fantastic opportunity for someone with an interest in IT, systems, and process improvement, offering hands-on involvement and professional growth.

Interested? Call Maria on or email

INDCOM