Customer Support Specialist

Customer Support Specialist SurePay

Want to be the steady hand in a fast-moving scale-up?

We’re the people behind IBAN-Name Check. The green check mark in your banking app confirming your payment is going to the right person. We’ve processed over 10 billion checks, helped stop fraud before it starts, and earned the trust of 200+ banks and 300+ corporates across Europe.

We’re growing quickly and so is the number of customers who rely on us every day. That’s where you come in...

The Opportunity

As our new Customer Support Specialist, you’ll be the friendly first point of contact for our customers. Whether it’s answering a quick question or flagging a bug to the tech team, you’ll make sure every customer gets fast, helpful, and accurate support. But this role isn’t just about answering tickets, it’s a stepping stone into the broader world of business operations. From managing certificates and RFPs to improving internal processes, you’ll get exposure to all sides of a fast-growing tech business. If you’ve got initiative, structure, and people skills, this is a perfect launchpad.

What you’ll do

Be the go-to person for our customer support desk, solving inquiries with speed and care

Monitor alerts, investigate issues, and flag anything that needs attention

Keep our FAQs and internal documentation clear, useful, and up to date

Help out with business ops with RFPs, certificate management, release notes, and more

Spot opportunities to improve how we work and take the lead on small projects

Work across teams (Sales, Product, Tech) to keep everyone in the loop and aligned

Deliver service that feels personal, professional, and very SurePay

What we’re looking for

You’re someone who loves solving technical puzzles. You like helping people, solving puzzles, and improving things one step at a time. You’re organised, proactive, and always ready to roll up your sleeves.

Must-Haves

Great communication skills in English (extra languages = extra points!)

Strong Excel skills and understanding of API's

A structured, problem-solving mindset. You spot issues before they become problems

You’re proactive, take initiative, and feel comfortable owning your work

You're a team player who also thrives independently

You have experience with tools like JIRA, Hubspot, Confluence, or similar

Previous experience in B2B customer support, service desk, or business ops

What you’ll get

Competitive salary + 8% personal benefit budget (extra holidays, salary, or training. It’s up to you)

25 holidays + flexible working hours + hybrid setup

Travel costs covered (NS Business Card)

MacBook Pro, iPhone, and everything else you need

Pension plan

A fast-moving environment where your work matters from day one

A super diverse team with 30+ nationalities, Friday drinks, offsites, and fun quarterly meetups

Ready to grow with us?

This isn’t a call centre role, it’s a launchpad. If you’re curious, structured, people-focused, and eager to learn how a fast-growing fintech company runs behind the scenes, this could be your next step.

Apply now!

About SurePay

Founded in 2016

100 employees

30 nationalities

1 office

Flat organisation and no hierarchy

(Business) Casual

Average age: 31

SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.

As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.

You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.

SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.

Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.

Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.

Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.

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