Home-Based Creative Project Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

We are looking for a Home-Based Creative Project Coordinator to join our growing U.S.-based client support team in the promotional products industry. This is a full-time role where you will support Creative Project Managers by ensuring smooth client communication, accurate pricing, and efficient project coordination. You will also play a key role in maintaining brand standards, handling client requests, and collaborating with internal teams to deliver an excellent customer experience.

REQUIRED CORE COMPETENCIES

Communication: Highly proficient in spoken and written English; able to deliver clear, detailed, and timely communication

Organization: Strong attention to detail with the ability to manage multiple requests and prioritize effectively

Customer Orientation: Client-focused with the ability to understand brand guidelines and deliver tailored solutions

Technical Proficiency: Aptitude with Microsoft PowerPoint, Outlook, and basic Excel functions

Problem Solving: Proactive in addressing issues, following up, and supporting seamless project progression

Adaptability: Flexible, with a strong desire to learn new skills and take on diverse daily tasks

WHAT YOU WILL DO

Support Creative Project Managers and our clients through quick, detailed, and concise communication across all platforms

Prioritize a constant stream of client requests, including sending product showcases, project estimates, and invoices

Oversees Creative Project Manager’s inbox for assigned clients, which includes promptly responding to inquiries, executing requested tasks, and providing timely and thoughtful answers to client questions, ensuring seamless communication and project progression

Own basic to intermediate client communication

Work collaboratively with the Creative Project Management team to execute ad hoc administrative projects, including project resolution, vendor communication, rush jobs, etc.

Demonstrate open communication by asking questions, providing feedback, and receiving feedback to improve your role and experience at Kotis

Maintain our standard profit margin (since this role handles all client pricing requests)

Send invoices accurately and quickly

Set up jobs following our Kotis best practices and SOPs

Review, create (basic mathematical calculations required), and 20+ pricing proposals/day

Handle projects like creating shipping requests, pricing discrepancies, project status, etc.

WHAT WE LOOK FOR

Education: Bachelor’s degree in Communications or Marketing is ideal.

Experience: 1-2 years of experience in customer service and data processing required, 3+ years of client-facing experience, and at least 2+ years tenure in a recent previous position

Language Proficiency: Excellent verbal and written English communication skills

Schedule: Able to work overnight/graveyard shifts in Philippine time or within U.S. operating hours

Technical Skills:

Proficient in Microsoft Office Suite and Google Workspace

Familiarity with HubSpot, Salesforce, or other CRM tools

Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

WHAT WE OFFER

Salary Range: PHP 50,000 – 60,000

Industry: Promotional Products

Job Type: Full-time

Work Shift: 8:00 AM – 5:00 PM EST (USA)

Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

Industry-leading salary packages

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage

PTO credits and service incentive leaves

Major spring and winter company live events

Monthly employee appreciation virtual events

Company-provided career skills training courses

A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

JR103428

Remote/Remotely/Tele/Telecommute/From home