Admissions Advisor - Social & Lead Engagement

Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Job Title: Admissions Advisor - Social & Lead Engagement

Company: Inspired Online Schools, part of the Inspired Education Group

Contract: Permanent

Working Hours: Part time – 30 hours per week

Location: Remote-UK Based

Salary: circa £25,000.00 per annum, dependant on experience

Start date: As soon as possible

Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Pension

This role is dedicated to managing and engaging with prospective students and families across the organisation’s social media channels, Live Chat and WhatsApp. Acting as the digital front line of the admissions team, you will actively manage comments and messages, respond to queries in a timely and professional manner, and guide families to helpful resources such as videos, prospectuses, demos and admissions collateral.

You will need to have the ability to hold consultations and communicate via social channels, live chat and email especially for international families and provide feedback and improvement suggestions on meta-automated messages.

You must also follow up with warm leads via Teams calls and telephone calls when direct contact is requested, helping move leads confidently toward enrolment.

KEY RESPONSIBILITIES:

• Monitor activity across all platforms, including posts comments, DMs,tags etc

• Respond to queries from prospective families promptly and empathetically using the organisation’s approved tone and messaging.

• Direct families to the most appropriate resources based on their questions,

• Conduct telephone / Teams calls with families who engage and would like a conversation

• Ensure all materials on FaceBook page are maintained and relevant. Work with the Customer Success Manager to develop new material.

• Proactively engage with families, providing clear next steps or helpful guidance

• Flag any recurring questions, or concerns to the Customer Success Manager (CSM) so processes can be improved

• Flag any trends, for example, the types of queries or the demographic of many new leads.

• Plan and host regular virtual coffee mornings, or drop-in sessions, creating a welcoming space to ask questions and learn more about the school.

• Nurture leads using a variety of channels, including Dynamics 365 and Emplifi.

• Log all new leads within the CRM

• Nurture leads owned by yourself, track their journey through the pipeline effectively.

• Support existing families that communicate via the social media channels and pages and respond to private messages

• Share insights, trends, common objections, competitor activity and engagement feedback, with the CSM, to support ongoing improvements

• Recommend new content

• Track and report weekly stats to help inform decisions around content and activity.

• Provide feedback on common customer comments

• Highlight any comments from current families that the Family Liaison Team may need to respond to.

• Meet QA Standards, provide exceptional customer service

• Comms must be professional, informative, and aligned with our school values

THE IDEAL CANDIDATE WILL HAVE:

Experience in sales, admissions or customer service role, ideally within education, recruitment or a similar environment

Proven ability to convert enquiries to sales while maintaining a high standard of customer service

Excellent communication and persuasion skills, demonstrating confidence in addressing concerns and closing sales

Highly organised and able to multitask, managing multiple leads at different stages of the admissions journey

In depth knowledge of UK education system, including KS 2-5, A levels and IB desirable

Understanding of SEN provisions and how different learning needs can be accommodated online school setting – training provided

Awareness of key student transition points such as moving from primary to secondary, subject options at Al level etc knowledge of extracurricular activities and student engagement opportunities, and how these contribute to well-rounded education

Tech savvy, comfortable using CRM systems, email and online communication tools

Team player, willing to collaborate and share knowledge to improve overall team performance

Self-motivated and results drive

Desired

Experience in an education admissions role

Knowledge of online learning and digital education trends

Familiarity with international student admissions processes

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form

Visit our careers site for more information;