Dispatch Clerk

Job Description

We are seeking a highly organized and detail-oriented Dispatch Clerk to join our operations team. The Dispatch Clerk is essential to the smooth flow of our logistics, responsible for coordinating drivers, managing paperwork, and ensuring timely communication between the office, the warehouse, and the field.

Key Responsibilities

Coordinate Shipments: Prepare and manage daily dispatch schedules for drivers and vehicles, assigning routes and resources to maximize efficiency.

Communication Hub: Serve as the primary point of contact for drivers, communicating detailed instructions and providing support to resolve immediate delivery issues or delays.

Documentation & Data Entry: Maintain meticulous records of all dispatch operations, including driver logs, trip reports, and customer delivery confirmations within the dispatch system.

Tracking & Monitoring: Utilize GPS and tracking software to monitor shipment status and ensure on-time delivery.

Customer Service: Answer incoming calls from customers regarding shipment times, status updates, and delivery issues in a professional manner.

Administrative Support: Assist with general office duties, preparing work orders, maintaining files, and ensuring all dispatch paperwork is complete and compliant.

Qualifications

Experience: Previous experience in a clerical, administrative, or logistics environment is preferred.

Technical Skills: Proficiency in data entry, Microsoft Office Suite (Word, Excel), and a willingness to learn specialized dispatch software (TMS).

Communication: Exceptional verbal and written communication skills; ability to interact effectively with drivers, warehouse staff, and customers.

Soft Skills: Strong organizational skills, meticulous attention to detail, and the ability to multitask effectively in a fast-paced, high-pressure environment.

Education: High school diploma or GED equivalent is required.Company Description

We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. We can’t wait to tell you all about it.

Full-time