Gaming Technical Floor Asst

Job Purpose

Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

Key Performance Areas

Maintained Gaming Machines:

Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment

Record all job cards

Move and place EGMs

Clean-up move location

Ensures RGP information is displayed

Slots Floor Transactions:

Verifies jackpot payouts

Completes and validates documentation

Identifies, reports and resolves faults/tilts on machines

Identifies and resolves transactional errors

Logs faults with technical departments

Reports defects to general appearance and functioning of gaming floor

Escalates issues with relevant parties: Technical, Surveillance, Security, Management

Resolves minor disputes and escalates issues as required

Gaming Technical Standards:

Clean-up move location

Keep workshop tidy and safe

Clean, store and secure equipment

Customer Engagement:

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary