Infrastructure Specialist 2

Schedule: Full-time

Job Duties:

Possesses considerable technical knowledge of software applications and hard-ware environments

Receives direction to Installs, maintains, configures, up-grades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures

Devises new approaches to problems encountered

Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains

Creates, organizes, files and maintains documentation

Reviews and monitors enterprise security systems

Takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam)

Maintains, upgrades and/or adds new applications to Citrix/VDI environment,

Apple labs, and AutoDESK (CAD) labs

Maintains, upgrades and/or adds new applications to Chromebooks

Provides IT support to all OCSS (Education Department) users

Interfaces with other platforms from a hardware and/or software perspective

Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation or technical documentation

Stays current regarding new technologies in area of IT assigned

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology