Records Management Associate, Bilingual

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Records Management Associate, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you'll be doing:

Provide guidance regarding health information practices, processes and standards of documentation as well as ethical and practical issues related to the security of health information

Assist with development of processes and policies related to documentation standards

Promote positive public relations with patients, physicians, referral sources, third party payers and staff as well as outside agencies requiring health record information

Troubleshoot non-routine transactions and problems associated with missing, incomplete or incorrect information

Educate clinical and non-clinical staff on health information management, legislation and its regulations, as well as Regulatory College standards

Provide and/or assist with responses to inquiries/requests from external and internal sources relating to access and release of information, protecting confidentiality and privacy rights

Screen clinical records and collaborate with patients, physicians, clinicians and providers to ensure appropriate and adequate information is released with patient consent or as permitted by law

Identity areas of concern for potential litigation and sensitive clinical record content for review

Review, audit and control the dispersal and retention of clinical record forms

Perform audits of patient records and other electronic information for quality, quantity and record integrity

Manage, analyze and interpret health data to support internal decision-making and planning, marketing and clinical research

Prepare patient records for court and attend court as required

Utilize data analysis software and computerized data banks to manage and analyze health and statistical information, evaluate program trends, monitor clinical resource utilization, develop reports and provide advice

Using CQI tools, work collaboratively with CIM Manager and division teams to improve both electronic and paper information systems

What we're looking for:

Two-year college diploma in Health Information Management or related field

Minimum 1 year in Health Information Management Department, Admitting or other related support areas

Certification by the Canadian College of Health Information Management and/or Membership with Canadian Health Information Management Association (preferred)

Excellent verbal and written communication skills in both English and French

Thorough knowledge of legislation governing access and release of patient information, health records administration procedures and practices as well as hospital database management

Knowledge of applicable Acts, Ordinances and Regulations (documentation, privacy, mental health, etc.) as they may apply

Basic knowledge of risk management to help prevent potential hospital litigation

Proficient with Word, Excel and PowerPoint and records management systems

Highly professional with outstanding customer service and interpersonal skills

Analytical and detail-oriented with statistical aptitude and a high degree of accuracy

Exemplary organizational, documentation and presentation skills

Proven excellence in communication, problem solving and conflict resolution

Demonstrated ability to work independently and as a part of an innovative interdisciplinary team

Why work with us

Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

TRAFFIC