Social Service Worker - Child Protection Support

The Children's Division is seeking a highly motivated Social Service Worker to provide essential administrative and case-related support to Child Protection Social Workers.

This position is being designed to alleviate workload demands so social workers can devote more time to direct casework with children and families.

The Social Service Worker will perform a wide range of supportive functions - from clerical tasks to direct client assistance - that contribute to the success of the team and the well-being of the families we serve.

We are looking for someone who is dependable, adaptable, and deeply committed to supporting colleagues.

The ideal candidate embraces flexibility, approaches challenges with initiative, and believes in helping the team succeed.

They would have strong organizational and time-management skills with the ability to balance multiple priorities, excellent communication and interpersonal skills, the ability to work independently while contributing effectively to a team, and a commitment to supporting colleagues with a proactive, "go the extra mile" attitude.

This position is more than support - it is a cornerstone of worker retention and family outcomes.

By completing administrative, procedural, and direct support tasks, the Social Service Worker helps reduce burnout, builds efficiency, and strengthens team wellbeing.

This role is ideal for someone who is mission-driven, values collaboration, and is motivated to make a meaningful difference.

This position is currently in development, but some key responsibilities will include: * Provide administrative support, including data entry, filing documents electronically, record keeping, and managing case documentation.

* Assist with client-related tasks such as completing paperwork, working with clients to get needed information, assisting with data requests, and transporting children and families.

* Support case activities including: Collecting DNA samples and facilitating drug screenings.

Requesting and gathering medical, educational, and other records.

Preparing and sending MIFPA notices and other required correspondence.

* Monitor case timelines and compliance requirements to ensure and assist with timely completion.

* Take initiative in identifying and completing tasks that reduce workload pressures for social workers.

* Uphold confidentiality, professionalism, and integrity in all work.

* Perform other duties and projects as needed - large or small - to support the mission and operations of the Division.

DESIRABLE EXPERIENCE: * Experience in social services and/or human services * Experience in administrative support * Experience using SSIS * Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: Monday - Friday 8:00am - 4:30pm.

This position may be based full-time in the office or in a hybrid arrangement (not fully remote) and will involve occasional travel within the community.

Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $27.72 - $37.77 Hourly E-Verify Participation: Washington County participates in the federal E-Verify program.

This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster Right to work PosterThe Social Service Worker position is responsible for assuring processes that assist the work of the Community Services Division are developed, implemented, and maintained.

This position serves as a lead worker to assure program processes and policies are followed and builds capacity and innovation in their assigned teams.

This lead position works independently with limited direction with increasingly complex policies to aid the Community Services Division and assigned teams.

Duties may vary depending on the assigned program area.MINIMUM QUALIFICATIONS: This position requires an associate degree in human services or related field and two years of experience or a high school diploma and five years of experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Core Competencies outline essential business and professional traits necessary to perform this job.

* Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.

* Provide inclusive and equitable service to all members of the community with dignity and respect.

* Demonstrate support for the County's diversity, equity and inclusion program.

* Promotes a culture of continuous quality improvement in the workplace.

* Demonstrates knowledge of, or ability to learn, quality/continuous improvement.

* Demonstrates knowledge of available resources and other social service programs.

* Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs.

* Demonstrates skills in basic mathematics.

* Demonstrates ability to organize and coordinate job activities.

* Demonstrates ability to accurately and rapidly process detailed information.

* Skill in managing work in multiple complex computer systems.

* Ability to utilize previously acquired knowledge and skills to independently identify, analyze and solve complex case-related problems.

* Ability to serve as a consultant to staff and review work to ensure compliance with relevant policies and procedures.

* Ability to function comfortably and professionally in administrative settings and meetings with a variety of professionals.

* Ability to serve as a positive role model for other staff through proven initiative, organizational skills, effective communication, and active participation in problem-solving and meetings.

* Maintain compliance and develop reference materials with regards to state, federal, and county regulations and requirements.

* Develop, implement, and conduct general orientation sessions for department employees on a variety of complex programs.

* Maintain sites for current reference material for staff and community.

* Utilizes programs to research and quickly investigate case information for County of Financial Responsibility determination, appeal documentation, crisis interventions, etc.

* Provide case support, manage case files, and review case records for compliance and completion.

* Verify eligibility documentation.

* Interact with clients electronically, via telephone, in person.

* Assists with providing service directly to clients.

* Creates referral log entries, SSIS Intakes, SSIS Workgroups.

* Provide follow-up and tracking of reimbursement for services.

* Assist with budget process and ongoing monitoring and tracking.

* Ongoing administrative support to individuals from a variety of teams/programs/divisions/departments.

* Orders supplies and equipment as needed.

* Creates forms and templates in a variety of systems.

* Assist with data analysis and statistical computation for ongoing services and trend reporting.

* Processes invoices, payment, and tracking including court ordered petitions for payment.

* Coordinate advisory or community meetings including agenda outline, attendee contact, preparatory work, minutes, distribution of information.

Performs other duties as assigned.

Essential Functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17.

WORK ENVIRONMENT Semi-sedentary involving office and outside field work.

Lifting requirement may include lifting up to 50 pounds.

Exposures may include but not be limited to disagreeable odors, communicable diseases, bodily fluids, and behavior challenges.

Use of general office equipment to include telephone, cell phone, pager, personal computer, laptop computer, electronic recorder, calculator, etc.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification.

The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The County retains the discretion to add or change the contents of this job description at any time.