Technical Services Administrator

Join Our Team as a Technical Services Administrator

Location: Head Office

Hours: Monday – Friday, 8:30am – 5:00pm

Department: Technical Services

About Us

We’re the people behind the scenes keeping the UK’s communications networks running at peak performance. Our mission is simple: keep everyone connected — reliably, efficiently, and with minimal downtime. You’ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.

The Role

As our Technical Services Administrator, you’ll be the vital link between technical operations, suppliers, and our wider business. You’ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly.

What You’ll Be Doing

Investigating and resolving network issues (proactive & reactive troubleshooting)

Liaising with 3rd party providers and contractors to keep services running

Tracking equipment and managing stock using our in-house systems

Reviewing and resolving ‘bad actors’ to improve network reliability

Coordinating orders and deliveries for communication solutions

Managing communications billing and ensuring data accuracy

Supporting ad-hoc projects and team initiatives

Providing outstanding customer support to both internal and external stakeholders

What We’re Looking For

Education: Minimum 5 GCSEs (A*-C)

Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge

Experience: Previous admin experience preferred, customer service background a plus

Attributes: Attention to detail, proactive problem solver, great communicator

Why You’ll Love Working Here

Be part of a close-knit, supportive team that values your contribution

Work in a role that blends technical problem-solving with customer service

Opportunities to develop your skills in telecoms, networking, and technical admin

Make a tangible impact on keeping thousands of people connected

Ready to apply?

If you’re detail-driven, tech-savvy, and want to grow in a role where no two days are the same, we want to hear from you!

Apply today and be part of keeping the UK connected.

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