Technical Writer

a. Standard operating procedures (SOPs).

b. System architecture and design documentation.

c. Process diagrams and workflows.

d. Configuration and deployment guides.

e. Disaster recovery playbooks and documentation.

f. Incident response and recovery playbooks.

g. Data centre design and configuration documentation.

h. User and administrator manuals.

i. Policy and compliance documentation.

j. Knowledge base articles and FAQs.

k. Training materials and onboarding guides.

l. Request for Proposal (RFP) documentation.

m. Communication assets, templates, and reporting. and

n. Other documentation as required.

Expected

The Technical Writer will be expected to work in a collaborative manner with internal staff to support knowledge transfer and capacity building. This includes:

a. Sharing best practices for technical writing and documentation development.

b. Assisting staff in adopting standardized templates, formats, and style guides.

c. Providing guidance on documentation workflows and version control.

d. Supporting internal teams in maintaining and updating documentation post-engagement. and

e. Encouraging sustainable documentation practices that align with organizational standards.

The Technical Writer will also be expected to perform the following general duties:

a. Participate in peer reviews of documentation to ensure it meets expected quality, completeness, and appropriate detail level.

b. Participate in key meetings with information technology representatives where appropriate to support documentation requirements.

c. Provide input into training, operating guides and other deliverables. and

d. Perform other such related duties as the WCB may require.

Experience and Knowledge

The Technical Writer must have the following experience and knowledge:

a. Minimum 5 years IT technical writing experience.

b. Developing training materials for adult learners.

c. Delivering similar technical writing outputs described in the description of services, specifically application discovery playbooks, and disaster recovery strategies. and

d. Using Microsoft tools such as Word, Excel, PowerPoint, Project, SharePoint, and Visio at a high proficiency level

The Technical Writer should have working experience and knowledge with the following (which may be considered an asset when evaluating):

a) Communication and presentation skills.

b) Jira and Confluence.

c) Applying system design principles in the context of technical writing.

d) Documenting technological solutions to support business processes.

e) Creating and documenting system documents such as process diagrams.

f) Documenting business applications in a corporate environment.

g) Business and systems analysis. and

h) Project management.

Thanks, & Regards