Network/Telecom Specialist Tier I

Job Title: Network/Telecom Specialist – Tier I

Location: 3700 Wake Forest Rd, Raleigh, NC 27609

Rate: $50.01/hr

Type: Onsite Full-Time

Position Overview

The North Carolina Department of Information Technology (NCDIT) is seeking a Network/Telecom Specialist – Tier I to join the E911 NMAC Network Operations Center (NOC). This role is responsible for monitoring and troubleshooting the AT&T ESInet (Emergency Services Internet Network), providing incident response, collaborating with site technicians and customers, and tracking issues to resolution.

Candidates will operate in a 24/7 environment, maintaining Service Level Agreements (SLAs) while ensuring high-quality client support and communication.

Key Responsibilities

Monitor and troubleshoot network systems and AT&T ESInet.

Provide incident response and resolution for network and telecom issues.

Communicate effectively with site technicians, clients, and internal teams.

Document system issues, resolutions, and maintain organized records.

Collaborate with cross-functional teams to ensure smooth operations.

Support VOIP technologies and network cabling/topology as needed.

Maintain compliance with established NOC processes and SLAs.

Required Skills & Qualifications

Bachelor’s degree in Information Technology, Computer Science, or 3–5 years relevant experience.

3+ years experience with operating systems, networking, firewalls, switches, anti-virus, and system backups.

3+ years knowledge of at least one vendor: Juniper, VMware, Microsoft, Cisco.

Strong technical writing and documentation skills.

Knowledge of network cabling, classification, and topology.

Self-motivated, enthusiastic, and capable of handling multiple support cases.

Excellent client communication and customer service skills.

Preferred / Highly Desired Skills

3+ years experience in a NOC environment.

3+ years experience with VOIP technologies.

Ability to collaborate effectively in a team environment.