Career Consultant

Career Consultant - Workforce Development

Reports To: Program Manager, WFD; Coordinator, WFD

Supervises: None

Pay Grade: G-5

Employment Class: Professional Hourly - Non-Exempt

EEO Class: 2-Professionals Authorized Driver: Yes

Summary

The Career Consultant will leverage their expertise in work-readiness training, career coaching, modern job search techniques, and employment to support clients with in achieving their career goals while providing hands-on job coaching and individualized career support.

Essential Job Functions

Provide personalized job coaching to participants before, during, and after placement, focusing on both technical job duties and essential workplace behaviors.

Assist individuals in identifying career goals, overcoming barriers, and developing skills necessary for long-term success in employment.

Guide participants through career exploration, job search strategies, and professional development to enhance their marketability.

Deliver workplace readiness training, teaching soft skills such as professionalism, adaptability, communication, and teamwork.

Offer one-on-one coaching and support to help participants build confidence, navigate workplace challenges, and understand employer expectations.

Develop individualized employment and training plans that align with employer needs and job-seeker capabilities.

Act as a liaison between participants and employers, fostering successful job placements and ensuring a positive experience for both parties.

Provide on-the-job coaching, addressing performance improvement, work ethic, reliability, and employer feedback to enhance long-term retention.

Maintain accurate records, evaluate program performance, and ensure positive customer experiences through effective communication and problem-solving.

Foster strong business relationships and understand the needs of employers in the workforce development system.

Utilize database management systems to track participant progress and outcomes.

Meet established employer engagement goals and an 85% job placement rate.

Education & Experience

Minimum of two years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling.

Certification in CPR, First Aid, and crisis intervention (as needed).

Valid OH driver's license with personal auto insurance.

Key Skills & Abilities

Strong coaching, mentorship, and communication skills.

Ability to engage customers professionally and provide effective job coaching for career success.

Public relations, marketing, and business relationship-building expertise.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Organized, independent, and capable of multitasking under pressure.

Strong analytical and judgment skills to address challenging situations.

Work Environment & Physical Requirements

Office-based environment with moderate noise levels.

Requires extended periods of sitting, standing, or walking.

Repetitive wrist, hand, and finger movements for typing and computer work.

Occasional lifting of up to 15 pounds.

Must be able to travel as needed.

Regular attendance is essential.