Dutch Customer Support Officer

Responsibilities

Supporting users and answer their questions via email

Reviewing and moderating ads and user-profiles, with high accuracy at a fast pace

Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices

Collaborating with your team members

Providing feedback to managers on trends, common end-user mistakes and questions.

Giving input on improvements of publication rules to improve user experiences

Requirements

No previous experience is required however some customer service experience would be ideal

Candidates must have strong PC skills, have the ability to learn to use new computer tools

Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.

Dutch or Flemish language skills (advanced/proficient) and English language skills (conversational).

Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.

Passionate about making a difference.

Flexible in working times.

Relocation Package on Offer including Taxi pick up from airport

Hybrid mode, potentially moving to fully Remote after successful probation