Call Center Collection Representative Not Remote

Medical Call Center Representative - Full-Time with Exceptional Benefits - On-Site

Make a Difference in Healthcare While Building Your Career

At BHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security.

Established in 2007 Privately Owned Excellent Regional & National Client Base

OUTSTANDING BENEFITS PACKAGE (30+ hours/week)

Immediate Benefits:

FREE Virtual Healthcare for you and your entire household through AllyHealth

Primary care, urgent care, dermatology, mental health services

Scheduled therapy, psychiatry visits, life coaching

ZERO co-pays - completely free to employees

Employee Assistance Program - free counseling and support for you and family

Benefits Starting First of Month After 30 Days:

Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%)

Dental - Delta Dental ($2,000 annual coverage)

Vision - EyeMed coverage

Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance

Benefits After 90 Days:

Paid Birthday Off - celebrate your special day

3 Weeks PTO - accrued bi-weekly

Paid Holidays

Benefits After 1 Year:

401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

Your Role: Medical Call Center Representative

Work directly with consumers to resolve medical billing matters through professional negotiation and communication:

Primary Responsibilities:

Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements

Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections

Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information

Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system

Professional Communication - Leave compliant voicemail messages using mandated scripts

Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws

Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels

Additional Duties - Support team objectives through various tasks as assigned by management

Work Environment & Schedule

Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs)

Environment:

Climate-controlled office setting

Assigned cubicle workspace

Primarily sedentary role (95% seated)

Occasional light lifting (under 5 lbs)

Building has stairs to access different areas

Why Choose BHR?

Stable, Growing Company - 18+ years of steady growth

Meaningful Work - Directly support healthcare providers and help consumers resolve medical billing

Comprehensive Training - We invest in your success with thorough training and ongoing support

Career Growth Opportunities - Room for advancement within our organization

Exceptional Benefits - Industry-leading package that supports you and your family

Professional Development - Learn valuable negotiation and communication skills

Ready to Join Our Team?

IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our consumer-focused environment and can maintain professional standards while meeting performance expectations.

Apply today to start your rewarding career with AHR, where your dedication to attendance, professional communication, and performance excellence will be recognized and rewarded with outstanding benefits and career growth opportunities.

BHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.

Requirements

What We're Looking For

ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule

Required Qualifications:

Computer Proficiency - Ability to operate personal computers and office applications

Training Completion - Must complete Basic Training and pass all required testing

Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance

Communication Excellence - Strong verbal and written communication skills

Professional Demeanor - Ability to respond to questions tactfully and professionally

Interpersonal Skills - Strong human relations abilities for consumer interactions

Performance-Oriented - Ability to meet and maintain KPI performance levels

Personal Qualities:

Honest, authentic, and hardworking

Professional and empathetic approach to consumer interactions

Detail-oriented with strong organizational skills

Team player with positive attitude

Resilient and able to handle challenging conversations

Salary Description

18.50 / hr