Branch Operations Manager-branch Banking-service

Responsible for management of day-to-day operations of the branch.

Ensuring strict adherence to prescribed processes, audit and regulatory requirements.

Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.

Branch Lobby and customer Queue management.

Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

Customer complains management and ensuring resolution of all complaints within TAT.

Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

MBA/Graduate

Job Requirements:

Minimum work exp. 3 years

Thorough overall understanding of banking

Customer service orientation

Ability to manage and motivate front office staff.

Job Classification

Industry: Banking

Functional Area / Department: BFSI, Investments & Trading

Role Category: Banking Operations

Role: Branch Operations Manager

Employement Type: Full time

Contact Details:

Company: Kotak Mahindra Bank

Location(s): Rajsamand