Customer Service Administrator

Job Title: Customer Service Administrator

Location: Beverley, North Humberside

Compensation: £27,149 + Benefits

Role Type: Full time / Permanent

Role ID: SF64117

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Leconfield site.

The role

As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.

Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:

Liaise with planning function where assets are not going to be ready by expected completion date

Liaising with workshops to confirm assets ready to go into repair

Recording safety near misses, asset management, quality, document management system

Ensuring work areas remain safety compliant

Ensuring staff have and comply with PPE requirements

This role is full time, 37 hours per week, with early finish Fridays. Based on site at Leconfield.

Essential experience of the Customer Service Administrator

Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook

Previous administration experience

Excellent organisational skills

Ability to multitask and prioritise tasks

Qualifications for the Customer Service Administrator

Full UK Driving Licence

Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)

Security Clearance

The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK

What we offer

Generous holiday allowance

Matched contribution pension scheme, with life assurance

Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

Reservists in the armed forces receive 10-days special paid leave

Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually

‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 14/10/2025