Customer Service Assistant 2

Schedule: Full-time

Customer Service Assistant 2 (CSA2)

Business Resources Department, Administration Division

Hourly Rate: $22.96

What You'll Do:

As a CSA2 in the Business Resources Department, Administration Division you will:

Respond to inquiries, requests for information and/or complaints;

Coordinate requests for and retrieval of documents and information;

Input and process public filings for DIS (Docketing Information System)

Review paperwork submitted for correctness and performing quality control review;

Prepare confidential documents for uploading into confidential document repository;

Prepare and e-filing public comments received;

Assist with front counter duties and acting as receptionist for division as needed;

Other duties as assigned

Preferred Qualifications:

Intermediate skills with Microsoft Office Suite (e.g., Word, Excel, PowerPoint & Outlook)

Ability to learn various additional agency specific systems

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Administrative support/services, Clerical & Data Entry, Customer Service

Professional Skills: Attention to Detail, Collaboration, Verbal Communication, Written Communication