Workers' Compensation External Auditor/Employee Services Supervisor

Schedule: Full-time

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

*** The selected candidate will be required to report to William Green Building or Cincinnati Service Office***

Works with other BWC Department Managers and Supervisors to resolve employer problems such as coverage, jurisdictional, prospective billing invoices, true-up, estimated annual premiums & independent contractor issues

Meet and communicate with staff regularly

Ensure direct reports are performing employer outreach/contacts/consultations in an efficient and timely manner

Properly assessing/problem solving situations that may occur with an internal/external employer/customer which may require immediate decision-making

Possess requisite leadership skills to help employees meet goals and motivate them through challenges

Gather relevant data to ensure the best outcomes in a given circumstance and engage the director in plans/ideas for significant operational changes as appropriate

Foster team performance to align with division/departmental goals and objectives

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education:

Completion of undergraduate core program in educational program commensurate with official position description on file; 4 yrs. exp. in public or private organization holding position involved in activities similar to those described in official position description on file.

- Or 6 yrs. exp. in public or private organization holding position involved in activities similar to those described in official position description on file.

-Or equivalent of Minimum Class Qualifications for Employment noted above

MAJOR WORKER CHARACTERISTICS: Knowledge of BWC rules & regulations regarding Risk Administration (e.g., Risk classifications, experience rating, retrospective rating, loss control, premium rates)*; knowledge of federal, state & local safety, health & fire prevention laws, rules regulations & national voluntary standards; principles of safety management; safety training techniques & program development; industrial & construction safety practices; BWC policies & procedures*; physical sciences (e.g., physics, chemistry, ergonomics, industrial hygiene) or engineering; accounting, management*, employee training, Worker’s Comp. Federal/State tax, interviewing, counseling, principles of BWC claims operations*; BWC rehabilitation services*; supervisory principles & techniques*; human relations; public relations; sales & marketing principles & techniques. Skill in operation of PC & 10-key calculator; related safety testing equipment (e.g., noise meter, video equipment, velometer). Ability to comprehensively analyze & evaluate the effectiveness of the local Employer Management program or local Risk Field Services program; identify problems in a complex set of variables; establish professional rapport & effective working relationship with employers, special interest groups, other BWC departments, & public; investigate & resolve complaint/problems; handle sensitive face-to-face & telephone inquires from employers, special interest groups, other BWC departments, & the public; effectively manage off-site employees; build & maintain a positive working atmosphere of growth & participation; define problems, collect data, establish facts, & draw valid conclusions; read & record figures accurately; add, subtract, multiply & divide whole numbers; maintain accurate records; understand manuals & verbal instructions; write meaningful, accurate & concise reports; read & understand technical documents. Developed after employment.