Entry-Level Field Services Technician

Job Description

Who we are:

Guardian Data’s mission is to be the leading provider of data destruction and IT asset services by delivering a better customer experience and the highest level of trust, detail and security. We partner with ITADs, MSPs, Resellers and Value Added Resellers (VARs) to deliver best-in-class onsite asset disposition services. Our NAID AAA certification, NIST-compliant equipment, expertise and trusted processes mean that no one has to worry about a data breach from end of life assets.

About the role:

We are looking for dedicated and motivated entry-level Field Service Technicians who thrive in dynamic environments and enjoy the variety that comes with traveling to different locations. As a key member of our team, this role is “the face” of Guardian Data LLC and works across multiple departments to service our clients. This role gives you the opportunity to learn a number of different skills, while making a direct impact on delivering outstanding service to our clients. This role offers the exciting opportunity to travel regionally to various client locations and job sites, with occasional overnight stays. All travel expenses are fully covered by the company, and we emphasize maintaining a healthy work-life balance to ensure your personal time is respected and valued

Our ideal candidate has the following skills and qualifications:

High school diploma or equivalent required

Tech savvy with experience with laptops, desktops, and iPads/tablets

Solid attention to detail

Ability to work under pressure

Ability to pass a pre-employment drug test and background check

Must have a valid driver's license with a clean driving record

Excellent problem-solving skills

Excellent troubleshooting skills

Strong communication skills, both written and verbal

Proven team player, with a positive and adaptable attitude

Ability to travel approximately up to 50% of the time, with overnight stays

Ability to lift 70 pounds regularly

Excellent MS Office skills, including MS Teams

What the job involves:

Working directly at customer sites on various projects

White-glove packing of IT assets

Auditing and scanning of project paperwork

Assisting CDL drivers with truck maintenance and any other tasks assigned to you

Communicating directly with the Team Lead on the project’s progress or challenges faced

Receiving training on hard drive erasures, data center decommissioning, shred and logistics projects

Adhering to safety regulations and industry-specific regulations

Driving to and from customer locations to retrieve and drop off shipments

In exchange for your dedication, we offer an excellent compensation package including:

A competitive starting hourly wage

Full medical, dental, and vision benefits on the 1st of the month following 30 days of employment

Company paid life, accidental death and disability insurance

A 401k with a company match

Generous paid time off

Company paid holidays

In-house training and career development programs

A supportive, dynamic team environment focused on collaboration and growth

Weekly paychecks

Monday through Friday

8am to 5pm

Travel required

Full-time