HCM Service Assurance PM/Lead(IT Consultant 3)

About us: Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio.

In this role the HR/Payroll Systems Services Leader: * Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations * Proactively manages the business/customer relationship.

* Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.

* Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests.

* Oversees requirements analysis and documentation.

* Coordinates use of MSV discretionary hours for enhancements.

* Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.

* Provides relevant OAKS HR/Payroll systems support status reports.

* Communicates OAKS operational events, priorities, deadlines, and outages.

* Studies and approves requests for enhancements to OAKS HR/Payroll system modules.

* Leads capacity planning and pipeline management.

* Reviews and approves production migrations.

* Acts as an escalation point to resolve serious HR/Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers.

In this role the HR/Payroll Systems Services Leader: * Gives directions to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations.

* Works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules.

* Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution.

* Helps resolve system issues and ensures that service level agreements are met.

* Proactively identifies and implements service improvements in operational delivery processes.

Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR/Payroll Systems Services Leader: * Manages or oversees multiple projects.

* Monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders.

* Provides relevant project status reports (e.g., executive, OAKS management, weekly updates). * Develops, implements, and enforces program and project policies and procedures.

* Oversees project financials and vendor contract compliance.

* Participates in review and approval of vendor estimates (e.g., level of effort). * Studies and approves project deliverables.

* Coordinates business resource needs, capacity planning, and pipeline management.

* Performs overall project scheduling coordination * Coordinates and supports business functional testing efforts.

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs.

exp.

in information systems analysis, design & operations; 18 mos.

exp.

in project/program management; 2 courses or 6 mos.

exp.

in budgeting.

* Or 12 mos.

exp.

as Information Technology Consultant 2, 64162.

* Or equivalent of Minimum Class Qualifications for Employment noted above.