Technical Helpdesk Analyst

Job Title: Technical Helpdesk Analyst

Location: Remote - within 1hr of Charlotte, NC

Pay Range: $21/hour

Tech Analyst Helpdesk

Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony, clinical equipment), software, network (data and voice) and enterprise applications issues/requests in support of internal patient and non-patient care areas. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. General information systems knowledge acquired through education and/or experience.

Location: Charlotte, NC (within hour driving distance to Charlotte)

Pay rate: $21.00/hr

Essential Functions

Provides customer service for user issues as they relate to Information Services

Able to work as a team member to provide assistance to any staff member where priorities have been assigned by immediate supervisor.

Applies appropriate customer service skills to meet Atrium/department initiatives

Demonstrates basic written and oral communication skills as needed or when requested - including good listening and verbal skills

Produces accurate and complete work while meeting minimum department productivity standards

Maintains / meets department standard procedures and documentation requirements

As directed, evaluates user environment and prepares the necessary documentation to meet user needs

Assists with management of inventory levels for equipment/parts

Assists and documents routine maintenance in compliance with current policies and procedures

Knowledgeable of internal standard hardware equipment, software applications, and internal supported vendors

Learns and performs preventative maintenance, troubleshooting, installation and repair of clinical and non-clinical equipment

Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment

As directed, coordinates installations with internal Departments to minimize downtime or interruptions

Completes required training outlined by the department with a specific focus on maintaining patient safety

Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed

Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion.

This is a 100% phone support environment. The Technical Helpdesk Analyst will provide tech support for all internal teammates, 60-70 calls/day. First level troubleshooting for customers.

Meet SLAs for phone time and be comfortable with Windows platforms including Microsoft Office 365.

Support Helpdesk Analyst will be trained on how to support internal specific apps but the candidate needs to be able to support Windows apps in general. Basic Windows troubleshooting knowledge is needed/required

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.