DATA ENTRY OPERATOR 2

Responsibilities: This position provides support to the Data Management Department by provides receptionist and clerical support at the Front Desk for the Data Management Department while providing excellent customer service to agency clients.

May occasionally report to a different work location based on workload as determined by the supervisor.

The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency, and Well-being for the families served by the agency.

The employee is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages, and appearances in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.

The employee will adhere to the agency's Guiding Principles by serving as a child welfare professional, valuing every child, honoring families, and appreciating partnerships.

Essential Duties: * Performing receptionist functions and providing customer service while greeting clients and staff at the front desk; working the main phone line and answering/transferring/making phone calls; monitoring email boxes; maintaining computerized/written logs; directing clients and staff; preparing daily correspondence; maintaining appearance of the lobby area.

* Processing electronic faxes; scanning/uploading documents into the electronic casefile/OnBase; processing fingerprints; record checking documents; data entry; scanning casefile documents; trouble-shooting issues and consulting supervisor when needed in order to resolve issues; providing training to coworkers, as needed.

* Attends supervisor, unit, department, or agency meetings and participates accordingly by providing suggestions or ideas that will aide towards timely and effective services.

Attends agency trainings to enhance development.

* Performs other duties as assigned.

* Ability to add, subtract, multiply and divide whole numbers.

* Must be able to read and write common vocabulary plus have at least 4 courses in typing OR 12 months of experience; * OR have at least 4 months of experience as a Data Entry Operator 1.

Certifications or Licensure: * Must be at least 21 years of age and must have a valid Ohio Driver's License with having a reliable automobile and automobile insurance that complies with agency policy * Be a high school graduate or equivalent.

* Have one year of clerical experience.

* Have a typing speed of at least 25 wpm.

* Have basic knowledge of Microsoft Office.

* Have well developed verbal communications skills, problem solving skills and excellent customer service skills.

Monday-Friday, 8:00am - 5:00pm, based upon agency need