Representative II

Cuero Regional Hospital is searching for a FT Representative II in our Patient Access Department.

Job Description:

Patient Access Representatives are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions.

These representatives also get patients ready for intake, process them during admission.

Patient Access Reps are responsible for timely and accurate patient registration.

Interviews patients for all pertinent account information.

Verify all insurance and calculates and collects patient liability amounts.

Ensure that all necessary signatures are obtained for treatment.

Answer any questions and explain policies clearly.

Check for physician orders and attaches them to appropriate patient record to ensure correct test is received.

Print and collate any paperwork needed for each patient to for distribution to unit/department.

Escorts patients to his/her area or refers patient to available escort as needed.

Patient Access Representatives must have strong interpersonal skills to communicate with patients and clinical staff effectively.

Digital experience with word processing programs is also essential to the role of a Patient Access Representative.

Although extensive clinical training is not necessary for this position, incoming candidates will be guided through courses related to the services of the facility. Qualifications:

High school diploma or GED

3 months customer service and/or healthcare setting minimum

Customer relation skills

Medical terminology

Good telephone etiquette

Computer skills

Must be able to multi-task Closing:

Open until filled