Client Onboarding Representative

Client Onboarding Representative

Location: Tyrone, PA (On-site). This is not a remote work opportunity.

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InspectionGo is growing year-over-year and helping shape the future of the home inspection

industry. Based in Central Pennsylvania, we're on the verge of hitting 100 employees and are

looking for driven, people-first professionals to grow with us. If you're passionate about client

success, love solving problems, and want to work in a collaborative, fast-moving environment,

we want to meet you.

Why InspectionGo?

• A culture that invests in you - We prioritize your professional growth and provide the tools,

training, and mentorship to help you thrive.

• Amazing office environment - Join a vibrant team in our Central PA headquarters, where

collaboration and innovation drive everything we do.

• Career-making growth - Be part of a rapidly scaling company with a track record of

promoting from within and evolving roles to fit your career goals.

• Modern, open office environment - Work in our beautiful downtown Tyrone location with a

supportive, fun, and dynamic team, free snacks and coffee, and a collaborative spirit.

About This Role:

The Client Onboarding Representative plays a key role in guiding medium and large home

inspection clients through a successful onboarding journey as they adopt our innovative SaaS

and service offerings. As our company experiences rapid growth in the B2B home inspection

space, this role is essential to helping clients realize the full value of our solutions. From

technical setup and training to customer support and process improvements, this position

collaborates closely with sales, product, and support teams to ensure a seamless onboarding

experience that drives client success and business growth.

The ideal candidate is a strong relationship builder with excellent communication skills, technical

aptitude, and a proactive, problem-solving mindset. They thrive in fast-paced environments,

manage multiple onboarding projects with precision, and are committed to continuous

improvement. Detail-oriented and highly organized, they bring energy, collaboration, and a

passion for client success to every interaction - helping our clients grow while contributing to our

mission in a dynamic, high-growth company.

What You'll Do:

• Lead full-cycle onboarding for new clients, including technical setup, training, and go-live

support

• Run video-based meetings to guide clients through software configuration and

onboarding

• Act as Tier 2 support for onboarding-related issues and software configurations

• Manage onboarding pipelines in HubSpot with precision

• Create and deliver training content, support documentation, and client resources

• Collaborate closely with product, sales, and support teams to ensure smooth adoption

and long-term client success

• Help us continuously improve the onboarding process to keep raising the bar

What We're Looking For:

• 5+ years in client success, onboarding, technical account management, or sales

• Strong communication skills-especially via video and with both technical and non-

technical audiences

• Highly organized, detail-oriented, and able to manage multiple clients at once

• Quick learner with a deep curiosity for technology and systems

• Experience with HubSpot and SaaS platforms preferred

• Bachelor's degree or equivalent experience

• Bonus: Knowledge of the real estate or home inspection industry

Other Job Requirements:

The requirements described here represent those that an employee must meet to perform the

essential functions of this job successfully. Certain physical conditions may preclude an

individual from performing these required job duties. Reasonable accommodations may be

made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to speak, read, and

write (legibly) in the English language without assistance and to demonstrate solid computer

skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program,

and website navigation. Must be able to work independently without direct supervision and, as

part of a team, produce expected results. Must routinely apply practical critical thinking skills to

improve processes, troubleshoot situations, and resolve problems.

The job is primarily performed indoors in a traditional office setting with a temperature-controlled

environment. The person holding this job must constantly talk, hear, stand, or sit for extended

periods while using a computer, telephone, or other productivity devices to communicate with

others and conduct business. While performing the duties of this job, the individual is

occasionally required to reach with hands and arms, use their arms and legs and move their

whole body and balance, walk, stoop, maneuver, carry, lift, push, pull, and occasionally move

materials/objects weighing less than 20 pounds. This role requires frequent use of fingers and

hands to handle, feel, or operate objects such as computer keyboards, office equipment, and

audio/video/telecommunications equipment. Specific vision abilities required by this job include

close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more),

peripheral vision (ability to observe an area that can be seen up and down or to the left and right

while eyes are fixed on a given point), depth perception (three-dimensional vision), the ability to

identify deviations and differences from an established tolerance or standard and adjust focus

between objects, materials, colors, and textures.

Tell us why you are interested in this position and your desired salary in the cover letter section

of this posting. Include your resume, answer a few questions, and then click submit. It's easy to

apply right now!

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Applicants must be at least 18 years of age.

• The Company reserves the right to alter, change, modify, and/or terminate this job

posting without notice or obligation. No recruiters, please; principal applicants only.

InspectionGo, Inc., is an Equal Opportunity Employer. Reasonable accommodation may be

provided to enable individuals with disabilities to perform essential job functions. If you need

reasonable accommodations because of a disability for any part of the employment process,

please send an e-mail to and let us know the nature of your request and

your contact information.