Installations & Service Scheduler

ESSENTIAL DUTIES AND RESPONSIBILITIES: * Collaborate with field operations and sales teams to meet deadlines for installing CO2 tanks and beer equipment.

* Independently prioritize tasks and create soft and hard schedules for pending services and installations, while confirming all scheduled installations.

* Prepare daily and weekly reports on completed and rescheduled installations.

* Respond to emails and safety-related service cases within a one-hour timeframe.

* Handle a minimum of 50-75 inbound or outbound calls per day, including field-related inquiries.

* Provide customers with daily updates on estimated time of arrival for scheduled services.

* Possess basic troubleshooting knowledge of all NuCO2 equipment.

* Responsible for dispatching calls to technicians daily to ensure all scheduled work is completed on time.

QUALIFICATIONS: * Must be able to provide clear instructions and direction to Installation Technicians.

* Ability to multitask effectively in a fast-paced call center environment.

* Capable of working independently with minimal supervision.

* Demonstrates strong teamwork and excellent interpersonal skills.

* Effective problem-solving skills with keen attention to detail.

* Strong oral communication and active listening abilities.

* Requires successful training of CO2 tanks and their operation.

* Must understand and follow established safety guidelines.

EDUCATION AND TRAINING: High school diploma or general education degree (GED). EXPERIENCE: * Two-years customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry.

* Experience using Outlook, Excel, and Word.

* This position can be remote or onsite in Stuart, FL.