Default Service Operations Specialist I

Description

Summary:

The Default Services Specialist I supports variety of activities/functions required in conjunction with the servicing of existing consumer loan products, primarily, on delinquent accounts. Activities may include direct communication with delinquent customers as well as 3rd party vendors utilized to support various default servicing functions.

Duties & Responsibilities:

Job responsibilities may include a combination of any of the following:

Foreclosure processing

Investor advance reconcilement and claim filing

REO Sales and Servicing

Property Preservation

Asset Repossession and Remarketing

Bankruptcy support

Invoice Reconcilement and Processing

Account review and reconcilement

System Queue review and exception research

Insurance claim filing

Other functions required to support default related activity.

Basic Qualifications:

High School Diploma

1 or more years in collections and/or high-level customer service.

Preferred Qualifications:

Bachelors degree

Call center experience.

Administrative/operations experience successfully meeting productivity goals.

Previous experience demonstrating flexibility, innovation and account management skills

Demonstrated experience successfully interacting across lines of business, with vendors and in a team environment.

Must be willing and able to be successfully cross-trained on all areas within ARR and to shift positions within the department as necessary.

Excellent organizational, verbal and written communication skills

Intermediate level knowledge of MSOffice

Intermediate typing/data entry skill

Previous exposure to vehicle repossession and/or lease disposition

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)No

Workplace Type:Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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