Customer Care Representative

Columbia, MO

Full-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM

Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For

High energy and excitement for helping others

Curious minds with an inherent eagerness to learn and adapt

Excellent verbal and written communication

Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

Customer service or insurance industry experience

Bachelor's or Associate's Degree (not required)

MO Property and Casualty License (not required)

Comfortability with navigating basic CRM software and some data entry

Key Responsibilities

Coordinate client requests

Finalize transactions including payment, legal documents, and finance agreements

Analyze problems and seek customer resolutions

Multitask over multiple service platforms

Effectively communicate underwriting decisions to clients

Communicate industry trends to leadership

Assist with system improvements

Licensed in Missouri (Training, learning, and testing to be provided and paid for)

Great interpersonal skills to benefit the team environment