Front Office Registration

Description

As a Front Office Registration staff, you would act as a point of contact for scheduling all intra-office referrals for new or existing patients within the clinic, coordinate patient services efficiently and assist in referring between all Nystrom programs, as well as maintaining awareness of trends and parents and the need for new services. An ideal candidate will have a passion for providing a high level of customer service to mental health and substance use disorder clients. Additionally, candidates will have had prior customer service experience in a fast-paced environment.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours (Please ensure that you can work the listed shift below):

Monday-Thursday 10:30AM-7:00PM, Fridays 8:30AM-5:00PM

Job Duties:

Register and integrate new patients in emerging programs

Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations

Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes

Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)

Maintain awareness of trends, patterns, and need for new services; report these to management as needed

Record all incoming calls and daily check outs in accordance with current policy and procedure

Assist with the front desk and answering intake calls depending on clinic needs

Assist with shift coverage in the event of staff shortage

Other duties as assigned

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance

Paid Time Off (PTO)

Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)

Opportunities for professional growth and career advancement

Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses

401(K) Retirement Plan with employer matching contribution

Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance

Employee Assistance Program

Free Term Life Insurance Policy

Tuition discounts with a number of schools:

St. Mary's University - 10% discount

University of Northwestern - St. Paul - 10% discount for select programs

Bethel University - $400 Scholarship per term for select programs

Capella University - 10% tuition discount plus additional perks

Adler Graduate School - 10% tuition reduction

Requirements

High school diploma or equivalent

Prior experience working in health care facilities and an interest in behavioral health preferred

Ability to prioritize responsibilities in a fast-paced environment

Strong attention to detail

Positive attitude

Proficiency in technology and computer use including Microsoft Office Suite

Strong communication and interpersonal skills, both written and verbal

Ability to manage stress while navigating difficult situations and escalated patient interactions

Work with confidential information