Customer Success Representative (Junior Level)

Benefits:

Commission

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Location: Tampa, FL (On-site)

Employment Type: Full-Time

Industry: Workforce Management Technology / Time Clock Solutions

About Us

ZK Technology is part of the ZKTeco global network, specializing in innovative workforce management (WFM) solutions for small to medium-sized enterprises and global organizations. Our technology portfolio includes advanced time and attendance software, biometric authentication devices, cloud-based data integration tools, and mobile workforce applications. We are committed to helping businesses streamline operations, ensure compliance, and support a modern, connected workforce. As we grow, we seek team members who are agile, collaborative, and passionate about driving excellence and innovation on a global scale.

ZKTeco WFM is a leading provider of time clock and workforce data collection solutions integrated with the Workday ecosystem. We deliver best-in-class technology paired with dedicated, proactive customer care. Our Customer Success team ensures long-term client satisfaction, helping organizations thrive with our solutions.

Position Overview

We are seeking a Junior Customer Success Representative to support our growing client base. This role is focused on consistent, proactive communication with existing customers, managing day-to-day account needs, and ensuring smooth internal coordination for support and order processing.

This is not a high-pressure or sales driven role- the primary focus is on project support, quote creation, purchase order review and processing, and order creation; serving as a bridge between the client and the technical/logistics teams. There is a secondary emphasis on relationship building.

Key Responsibilities

Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations.

Process additional product or service orders accurately and efficiently.

Assist in customer onboarding processes for solution expansions as needed.

Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support.

Identify potential needs for additional products based on client conversations (no aggressive selling required).

Advocate for customer needs internally and ensure a positive overall experience.

Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar).

Track customer interactions and provide status updates and basic reporting.

Qualifications

Experience in high volume order processing (similar experience from other industries will be considered).

Experience working directly with customers on general support, escalations, and relation building (B2B preferred).

Cross-departmental experience preferred

Strong organizational skills and a proactive approach to customer management.

Excellent email and verbal communication skills with a customer-first attitude.

Familiarity with CRM systems. Zoho CRM preferred; and/or Salesforce, HubSpot, etc. (systems from other industries will be considered, such as EMR systems)

Ability to coordinate and escalate issues appropriately across internal teams.

Positive attitude and eagerness to learn and grow within the organization.

General Employee Expectations

Support and train peers; share knowledge and best practices.

Adapt to changing needs and take initiative beyond core tasks.

Communicate clearly and collaborate across global teams.

Take ownership, deliver results, and continuously improve.

Uphold company values, embrace diversity, and protect data security.

Compensation and Benefits

Component Details

Base Salary $45,000 annually

Bonus Up to 20% annually based on performance

Benefits Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities