Patient Access Representative, Physical Medicine and Rehab Clinic

What Makes Us Different?

At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Job Summary

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.

Minimum Requirements

Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.

Education: High School or equivalent

Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period

Responsibilities

Job Function:

Customer Service/Patient Flow

Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing imitative to ensure the patient experience is best in class.

Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.

Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.

Facilitates the patient's access to information including but not limited to MyChart access.

Accurately updates patient's records as needed.

Accurately enters and updates charges as necessary.

Clinic Operations

Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.

Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.

Meets site collection goals.

Performance Excellence

Actively supports the organizations performance excellence initiatives.

Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.

Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.

Provides quality training and orientation for other Team Members when assigned.

Other Duties As Assigned

Performs other duties as assigned or requested.

Qualifications

Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.

Education: High School or equivalent

Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.