Customer Service Representative

Position Overview and Purpose

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Essential Functions and Basic Duties

Develop and maintain customer relationships in a professional manner

Process hold/release of inventory

Review receipts/outbounds for accuracy

Invoice and verify accounts accurately and in a timely manner

Generate customer reports per customer request as needed

Verify inventory and notify customers of potential shortages

Ensuring electronic transactions are not failing

Coordinate with Operations on special customer requests, expediting when necessary.

Serve as first point of contact to resolve customer issues.

Maintain and file documentation in an organized and comprehensive way.

Perform other duties and special projects as needed.

Qualifications

High school diploma or GED required

Excellent verbal and written communication skills.

Excellent organizational skills, including ability to multi-task and prioritize workload.

Proficient computer skills, including Microsoft Office Suite.

Strong sense of urgency and ability to meet deadlines.

High level of attention to detail.

Willingness to carry out procedures as directed.

Understand and follow verbal instruction, written instruction, and company policies

Comfortable working independently or as a team.

Arcadia Cold Storage and Logistics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.