Customer Success Specialist

Job Type

Full-time

Description

The Customer Success Specialist plays a vital role in supporting the Customer Excellence Team. In this multifaceted role, the Specialist manages key administrative functions, coordinates internal events, maintains customer data integrity, and facilitates cross-departmental communication, directly contributing to improved reporting accuracy, seamless operations, and a more collaborative internal environment.

The Customer Success Specialist is located on-site in a Kerecis office and reports directly to the Customer Excellence Manager.

Essential Functions:

Schedule, coordinate, and document meetings for the Customer Excellence Team

Maintain and update customer data to ensure accurate reporting and planning

Assist in the coordination of team events and departmental functions

Liaise with other departments to support efficient communication

Contribute to process improvement initiatives by offering administrative insights and feedback

Adhere to company policies and procedures

Other responsibilities and tasks as assigned

Requirements

Competencies & Attributes

Exceptional attention to detail and organizational skills

Strong written and verbal communication abilities

Proven problem-solving skills with a proactive mindset

Ability to manage multiple priorities and meet deadlines

Collaborative, team-oriented approach

Demonstrated ability to work effectively within cross-functional teams

Education & Experience

Bachelor's degree in communications, business administration, or a related field from an accredited college or university

Experience in customer operations, administrative support, or a similar role is preferred

Background in fast-paced, customer-focused workplaces is strongly preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Kerecis is an equal opportunity employer.