Assistant Front Office Manager

Apply Description Boar's Head Resort is seeking a dedicated and enthusiastic Assistant Front Office Manager.

The ideal candidate will assist in overseeing the front office operations, ensuring exceptional guest experiences, and maintaining high standards of service.

Key Responsibilities: * Assist the Front Office Manager in managing daily operations of the front desk and guest services.

* Supervise front office staff, providing training and support to ensure excellent service delivery.

* Handle guest inquiries, complaints, and requests in a professional and timely manner.

* Monitor and maintain the quality of service and guest satisfaction.

* Assist in managing reservations, check-ins, and check-outs efficiently.

* Collaborate with other departments to enhance the overall guest experience.

* Prepare reports on front office operations and guest feedback for management review.

* Ensure compliance with hotel policies and procedures.

Requirements Skills and Qualifications: * Previous experience in a front office or guest services role, preferably in a hospitality setting.

* Strong leadership and team management skills.

* Excellent communication and interpersonal abilities.

* Proficient in hotel management software and Microsoft Office Suite.

* Ability to work in a fast-paced environment and handle multiple tasks.

* Strong problem-solving skills and attention to detail.

* Flexibility to work various shifts, including weekends and holidays.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

If you are passionate about hospitality and committed to providing outstanding service, we encourage you to apply.