Scheduling Specialist/Front Office

Pacific Cancer Care has provided superior care for patients for nearly 50 years.

We make every patient our priority.

We are a family here at PCC, each member of the team cares deeply, often for a very personal reason, and that means a lot to our patients Why Join Us?

Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description: JOB DETAILS: LOCATION: Pacific Cancer Care - 5 Harris Ct, Monterey, CA 93940 SCHEDULE: Full-Time Monday-Friday 8 Hour Shifts * No Weekends or On-Call required BENEFITS: Benefit-eligible position, including: * Medical, dental, and vision insurance * Paid time off (PTO)/CA Sick * Retirement plan (401k) * Holiday Pay Under the supervision of the Front Office Supervisor and the Executive Director, the Scheduling Specialist is responsible for coordinating patient appointments during check-out and following up on any pending scheduling needs.

This role involves direct interaction with patients in the office and courteous communication over the phone.

Responsibilities and Competencies: * Views the daily visit list, several times throughout the day, checking for appointments that have been added on by Physicians with new orders, as well as future appointments.

* Greets patients and visitors in a prompt, courteous and helpful manner, acknowledging their presence.

* When patients require screening mammograms and/or other Radiology-related appointments that are routine in nature and therefore not urgent, the patient can be given the orders to schedule directly, faxing over order as well.

* Assists Radiology scheduling for coverage as needed.

* Chemo scheduling will be handled between the nursing department and Scheduling department as well, working closely together.

* Making sure treatments are scheduled according to Protocols and making sure authorizations are obtained prior to treatments.

* Making sure all chemo patients have been scheduled for the next day, with no "unscheduled" appointments for chemo/treatments.

* Making sure all chemo appointments have name of regiment typed into the "comment field" of appointment.

* Retrieves phone messages throughout the day, returning calls promptly or at least with a call to the patient letting them know you are taking care of things.

* Maintains confidentiality of all patient and practice information, and abides by all HIPAA rules and regulations.

* Other duties and projects as assigned.

Requirements: * Graduation from accredited High School required.

* Knowledge of medical practice and terminology required.

* Front Desk/office with customer service experience required.

* Computer experience/skills and typing of >25 words/min.

required.

* Excellent people skills, verbal skills and multi-tasking skills in a fast-paced environment required.

* Graduation from business school/college/and or business courses helpful.

* Medical assistant or secretarial training helpful.

* Must be able to stoop, bend, walk, sit for long periods Physical Factors: The physical abilities required of this position may include the following: * Vision sufficient to read handwritten, typed and computer documents throughout the shift * Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person * Motor skills sufficient to operate computer terminal, fax machine, copier, and telephone * Manual dexterity sufficient to use a variety of hand held tools and to manipulate single sheets of paper and/or file materials * Physical ability to reach, lift, and bend to retrieve and/or file materials * Physical ability to sit, stand or otherwise remain stationary at work post for long periods of time * Physical ability to walk hallways between departments.

* Physical ability to lift and carry 20 lbs.

* Physical ability to walk up and down one flight of stairs and between departments and buildings Salary Range: $21.00 - $30.24 Per Hr