Associate Director, Business Analysis Enterprise Platforms

Wolters Kluwer is a global leader in professional information services.

Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer (WK) - CT Corporation - advocates for the proper utilization, maintenance and improvement of CT's core enterprise applications.

This strategic leadership role will act as a point of escalation for their teams of platform-specific resources who oversee all functional and non-functional activities.

This role and supporting teams will coordinate ongoing platform activities with business stakeholders and technology support resources.

These activities enable approved CT Corporation mandates - revenue growth, operational efficiencies and required technical work (upgrades, technical debt retirement, and security updates). Maximize business value provided by the application * Support platform improvement initiatives - new product/revenue, operational efficiency and technical mandates.

* Manage and prioritize respective application backlogs, including incidents, defects and enhancements.

* Partner with Technology platform owners to manage budget, resources, and software development processes.

* Establish a User Access framework (define user provisioning, security profiles/access, coordinate with related platforms for dependencies) * Establish and govern platform Release Management, including an established release cadence and managing communications with impacted stakeholders.

* Create and maintain platform roadmaps and platform documentation, both functional and technical.

* Communicate platform vision to senior stakeholders and executives.

* Develop and maintain relationships with business owners, technical resources and internal teams.

* Document project release notes to accompany platform releases to production.

Monitor platform health and incident management * Design initiatives, identify tools/technology and/or re-engineering processes to improve the platform's role in customer service, productivity, quality and efficiency within the business * Platform owners should act as the 'voice of the customer' during incidents and review RCAs and corrective actions * Monitor platform performance and support Platform incident resolution and business continuity plans, including root cause analysis and business impact assessment activities.

* Assess fit for purpose and provide subject matter expertise for existing support questions and new initiatives, * Contribute to and sign off on solution design.

* Contribute to the continuous evolution of platform, to grow revenue and improve customer retention (in collaboration with Product Management, Marketing team, and Finance). * Ensure the platform meets stakeholder needs through monitoring, KPI's and trend analysis.

* Establish and govern procedures for recurring business-critical activities such as configuration changes, pricing updates, and upgrades.

* Support IT audit activities per platform including user access and business continuity.

Manage and Develop Resources * Provide leadership, feedback and guidance to senior professionals on the team.

* Support team member escalations and guide issue resolution.

* Implement career and professional development plans for the team.

* Manage team performance and perform periodic check-ins with team members Requirements Education: Bachelor's Degree or equivalent.

Preferred: Bachelor's Degree in Business, Information Technology or Master's Degree in Business Administration.

Experience required: * 8+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.

* 5+ years People management experience.

* Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives.

* Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall). * Collaborating across multiple internal teams (e.g., technical and business resources). * Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization.

* Defining strategy for project or process * Fostering innovative culture and solutions * Demonstrating strong analytical and problem-solving skills.

* Defining solutions to operational and technical issues (e.g., applying business modeling concepts). * Translating business needs into creative system/process requirements.

* Initiating and implementing process improvement initiatives.

* Demonstrating project management skills.

* Demonstrating organization, time management, and multi-tasking skills.

* Demonstrating strong written and verbal communication.

* Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools.

Preferred Experience: * 10 years of experience in Product Development, Business Analysis, or Project Management Preferred Certifications Six Sigma Green or Black Belt Certification.

Travel requirements: * Domestic travel less than 25% of work time * Ability to travel independently * Ability to travel by air Benefits: A comprehensive benefits package that begins your first day of employment.

Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available - Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $153,200 - $216,850