Customer Service

Customer Service Representative

COMPENSATION: $17.00 per hour

LOCATION: Ann Arbor, MI

JOB TYPE: Full-time

SHIFTS: Call center, on-site (not remote)

POSITION OVERVIEW:

We are seeking a Customer Service Representative to join our team in a dynamic call center environment in Ann Arbor, MI. This role requires excellent phone and customer service skills, and a commitment to providing exceptional support.

KEY RESPONSIBILITIES:

Handle customer inquiries and complaints with professionalism and accuracy.

Provide information about products and services, taking orders, and processing returns.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Respond promptly to customer inquiries and resolve issues efficiently.

Follow communication procedures, guidelines, and policies.REQUIREMENTS:

Must have excellent phone and customer service skills.

Looking for local candidates (no more than a 30-minute commute).

Medical background may be helpful but not required.

Familiarity with MyChart is helpful; training provided if necessary.

Must be fluent with computers.

Requires a clean criminal history.

Must pass a 10+2 panel drug screen, similar to University Hospital requirements.