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Deputy Manager

Company:
Iceland Foods
Location:
Trafford, PA, 15085
Posted:
September 30, 2025
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Description:

Ref205566CategoryDeputy ManagerLocationTraffordContract typeFull timeSalary£30,000CompanyDescription As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include: Maximise profit: * Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.

* Focus on delivering great availability and cost controls through excellent processes.

* Create a culture of "sell a £, save a £" to maximise store sales and profit.

* Deliver on all agreed KPIs.

Engage, develop & retain great people: * Support the Store Manager with Talking Shop and work well with the Talking Shop representative.

* Drive team engagement by communicating effectively and showing appreciation and respect for every team member.

* Foster an inclusive culture where everyone can be their best at work.

* Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.

* Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right: * Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.

* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.

* Ensure all cash handling and security policies and processes are fully implemented in the store.

* Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.

* Ensure legal compliance across all areas to minimise any risk to the business.

* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership: * Lead by example to get the best from the team and provide the best service to customers.

* Be approachable and respectful to customers and colleagues.

* Work together with enthusiasm and take action to reduce waste.

* Show consideration for the business and its people.

* Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.

* Communicate effectively, having regular conversations and listening to understand.

* Plan in advance, prioritising key tasks and activities.

* Set the pace of the team by being hands-on to deliver a great store.

* Solve problems by making the right decisions for the store.

* Coach the team by asking the right questions to drive performance and help them be their best.

* Delegate tasks at the right time to the right colleagues.

* Motivate the team to deliver consistent operational standards.

Required skills & experience: * Proven experience in a retail management role.

* Strong leadership and team management skills.

* Excellent communication and interpersonal skills.

* Ability to work in a fast-paced environment and manage priorities.

* Customer-focused with a passion for delivering outstanding service.

* Strong problem-solving and decision-making abilities.

* Flexibility to work across different stores.

What We Offer: * 15% discount in all Iceland and The Food Warehouse stores.

* 33 days holiday (including Bank Holidays). * Christmas vouchers - increasing with length of service.

* Refer a Friend scheme.

* Christmas saving schemes.

* Long service awards.

* Option to join a healthcare plan.

* Grocery Aid for free and confidential financial, emotional and practical support.

* Clear career pathways with opportunities for development and progression.

* A supportive and inclusive work environment.

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