Hotel Guest Services Representative FT

As a Guest Services Representative, you will assign rooms according to guest requests and preferences whenever possible.

Position Status: Full-Time Location: Gold Strike Casino - Tunica, MS PRIMARY RESPONSIBILITIES: * Assign rooms according to guest requests and preferences whenever possible.

* Pre-assign, pre-key and prepare all guest packets for designated arrivals.

* Review/track/accommodate requests for changes and communicate to appropriate staff.

* Follow up with guests to ensure their requests or problems have been met to their satisfaction.

* Identify and resolve any over-commitments by room type.

* Balance room inventory in advance.

* Review out-of-order rooms for accurate return dates; report any room maintenance problems to management, housekeeping, and/or engineering.

* Assist front desk staff with the proper room assignments.

Ensure hotel rooms are being blocked to allow for revenue maximization.

* Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports, etc.

* Balance clerk/cashier postings, cash, and credit transactions daily.

* Perform other job-related duties as requested.

MINIMUM REQUIREMENTS * High school diploma or equivalent * One (1) year of experience working in a similar hotel setting.

KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively.

* Advanced knowledge of Opera, group blocks, room rack availability, and the desire to learn additional Opera skills.

* Able to effectively communicate in English, in both written and verbal forms.

* Ability to read and write.

* Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

* Ability to multi-task and work well in a fast-paced, team-oriented environment.

* Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e.

telephone, copier, fax machine.

* Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

* Effective listening abilities with strong judgment skills.

* Knowledge of accommodations room capacities and amenities.

* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

* Maintain a professional, neat, and well-groomed appearance adhering to company standards.