Client Support Engineer

About Us:

Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market's most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.

About You:

Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience.

Key Responsibilities

Maintain subject matter expertise in syndicated loans and our platform.

Troubleshoot complex issues that span multiple technologies

Own and manage client issues throughout its support lifecycle

Collaborate with internal teams to resolve client issues

Synthesize client feedback and clearly communicate to internal teams

Proactively monitor production platform to identify and manage potential platform issues

Must Have:

2-5 years of hands-on technical client support with a track record of exemplary customer service

Knowledge of financial products or experience in a fintech company

Knowledge of relational databases, ability to write basic SQL queries

Understanding of SDLC

Knowledge of Object-oriented programming

Familiarity with Restful APIs

Experience with ticketing systems and support workflows

Willingness, flexibility and commitment required to thrive in a startup environment

Ability to work effectively in a team setting and be a hands-on team member

Strong multi-tasking skills to manage cross-functional responsibilities

Strong verbal and written communication

Nice to Have:

Experience with syndicated loans

Knowledge of Loan IQ

Knowledge of Institutional Lending

Exposure to capital markets

$70,000 - $110,000 a year

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.