SERVICE ADVISOR

Job Details

Job Location

Gettel CDJR - Punta Gorda, FL

Description

What We Offer

Medical, Dental & Vision Insurance

Life Insurance

Health Savings & Flex Spending Accounts

Short & Long Term Disability

401K Plan

Holiday Pay

Personal & Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches

Accident & Critical Care Plans

Qualifications

GENERAL RESPONSIBILITIES

The service advisors' primary responsibility is to provide for an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for success:

Professional appearance

Excellent communication

Organizational skills- attention to detail and accuracy on paperwork

the ability to multitask

A true passion for serving guests Most importantly follow GAMG's reception and active delivery process.

BEST PRACTICES OF A SUCCESSFUL ASM

These "best practices" are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.

Know your appointments for the day.

Have your preprinted work orders and other documents prepared the night before the appointment date.

Call all missed appointments from the prior day to reschedule.

Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership

Call customers from service marketing lists that are potential customers.

Provide clear documentation on work orders for technicians.

Provide clear and accurate invoicing for customers, warranty and internal ROs.

Present customers with factory maintenance needs.

Recommend the items documented on the multi-point inspection.

Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM

Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.

Follow 10-5-First-Last rule.

10 Foot Rule - Recognize that a customer is within your workspace.

5 Foot Rule - Have contact with the customer.

First: Be the first person to speak

Last: Be the last person to speak

Smile and portray a positive attitude and happy demeanor.

Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.

Answer phones and return calls in a timely manner.

Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.

Review special order parts status with parts department and make call as necessary.

Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include:

Activities from the prior days sales and gross

Calls made to develop new business

Appointments for the next day