D3 Record Center Specialist

We are looking for new collaborators to work at our new location in Bear, Delaware. The D3 Record Specialist manages the digitization and distribution of physical, paper, and microform records. Responsibilities include retrieving, digitizing, and distributing documents while maintaining high standards for quality, compliance, and efficiency. The ideal candidate will streamline processes, foster collaboration, and support accurate and timely document management.

Who We Are

DiplomaSender provides leading data management and support services in adult education. Our team is committed to building trust with colleagues and clients, creating lasting relationships based on reliability and integrity.

We bring together talented professionals who value curiosity, integrity, and collaboration. By combining our strengths, we build more than services; we create opportunities for positive change in education, one record and one person at a time.

At DiplomaSender, you will have the opportunity to apply your curiosity, share ideas, and continuously improve our services to deliver real value to clients and constituents.

Our Vision

DiplomaSender will become the nation's leader in making education records accessible. We innovate with curiosity, meet our customers' needs with integrity, and help people advance their lives and careers.

Our Purpose

Improving lives of our team members, our constituents, and our clients.

Our Values

Always act with integrity

Always stay curious

Always take responsibility

Always build trust

The Role

Responsibilities

Digitization and Process Optimization

Digitize and retrieve physical and microform records, ensuring integration into searchable databases.

Collaborate with IT to improve digitization workflows and document distribution systems.

Document and Records Management

Organize, ship, and receive documents in compliance with industry standards.

Perform basic maintenance of printers, scanners, and similar equipment.

Coordinate delivery and transportation of mail, documents, and records.

Maintain safe records center practices in compliance with Occupational Safety and Health Administration (OSHA) standards.

Administrative and Analytical

Maintain departmental documentation and project tracking logs.

Audit digitization and distribution processes, implementing improvements based on findings.

Track and report performance metrics using Google Sheets.

Print and mail documents daily.

Archive Research and Fulfillment

Process requests for updates to official academic records, including changes to personal information and residency verification.

Research requests from customer service, third-party verification agents, and test-taker registrations.

Pay and Benefits

Starting salary up to $60,000 per year, paid bi-weekly

100% Company paid health, life, dental, and vision insurance

401(k) plan with up to 4% employer match

Generous time off benefits

Matching funds for continuing education

Requirements

Essential

Strong attention to detail, curiosity, and commitment to continuous learning

Excellent verbal and written communication skills

Proficiency in Windows, Google Sheets, and web-based tools

Familiarity with print, mailroom, and document handling equipment

Strong organizational skills with the ability to manage multiple priorities

Experience using single-lens reflex (SLR) and digital single-lens reflex (DSLR) digitization equipment

Knowledge of Occupational Safety and Health Administration (OSHA) and facility compliance standards

Demonstrated leadership, collaboration, and problem-solving skillsDesirable

Experience with High School Equivalency (HSE) and Post Secondary (PSE) records

Proficiency in Google Docs and other digital communication toolsPhysical Requirements

Ability to stand for extended periods

Ability to lift up to 50 lbs. and work in a records center environment

Ability to operate pallet jack and fork lift equipment safely

Salary Description

Up to $60,000 salary starting rate