Customer Service Specialist

Description We are looking for a dedicated Customer Service Specialist to join our client's team in Columbus, Ohio.

This long-term contract role is ideal for someone passionate about delivering exceptional service while fostering positive customer relationships.

The position offers the opportunity to contribute to a dynamic environment, meeting performance goals and resolving customer concerns effectively.

Responsibilities: - Build and maintain strong relationships with over 100 customers daily by providing excellent service.

- Collaborate with team members to achieve and exceed targets, including call handling time, availability, customer satisfaction, sales, and quality goals.

- Address and resolve customer complaints and disputes promptly and effectively.

- Stay informed on company products, services, technologies, and procedures to assist customers efficiently.

- Adapt to varying shift schedules, including day, afternoon, evening, and weekend shifts, based on business needs.

- Utilize computer systems, reference materials, and multiple screens to resolve complex customer inquiries.

- Demonstrate clear and precise communication skills, ensuring proper grammar and pronunciation.

- Maintain a composed and attentive demeanor while handling customer interactions using headsets and sitting for extended periods.

- Leverage Microsoft Office applications and internet resources to support customer service activities.

Requirements - At least one year of customer service experience is required.

- High school diploma or equivalent qualification is mandatory.

- Prior experience in call center or banking operations is preferred.

- Strong verbal communication skills with clear pronunciation and proper grammar are essential.

- Ability to manage and resolve complex customer issues using various resources and systems.

- Proficiency in Microsoft Office applications and internet navigation.

- Comfortable using headsets and working in a seated position for long periods.

- Availability to work flexible shifts, including weekends, based on business needs.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S.

job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.