Customer Success Specialist

Role: Customer Success Specialist

Location: Conyers, Georgia

Job Description:

You will be:

Providing customer support.

Analyzing existing equipment, and offer solutions to meet customer's specific needs and requests.

Identifying customer needs and offering customized solutions and spare parts for existing equipment.

Read schematic and mechanical drawings to identify and locate parts.

Coordinate travel routes within assigned territory and schedule inspection and sales visits.

Address customer concerns and provide technical support Follow-up on spare parts and retrofit inquiries.

Work closely with Spare Parts Specialists by requesting spare parts quotes Document technical information and keep an organized filing system All other duties as requested.

If you have:

Technical Degree preferred.

Working experience required/preferred.

2 years of experience preferred Special certification or licenses:

Second language would be an asset (Spanish, German),

Advanced computer skills (MS Office, SAP).

Ability to travel within the United States and Internationally.