Payroll Customer Support Representative

Description

About Us

We are passionate about helping organizations manage their most important asset, their people. Our cutting-edge Human Capital Management (HCM) software supports businesses across the employee lifecycle, from recruitment and onboarding to performance management and payroll. As we continue to grow, we're looking for a dynamic individual with deep expertise in providing world class customer service experiences.

About the Role

We're seeking a Customer Service Representative who combines excellent service skills with payroll knowledge and the ambition to grow professionally. In this in-office role, you will be responsible for supporting clients as they navigate our HCM software, helping them resolve issues, and ensuring they are getting the most out of our platform.

After a full training period, you will take ownership of a set group of clients and be their primary point of contact. This role is ideal for someone who is solution-oriented, analytical, and eager to build long term relationships with clients and within our team.

Key Responsibilities

Serve as the dedicated point of contact for a portfolio of clients using our payroll, timekeeping, and HR software

Respond to client inquiries via phone and email in a timely, professional manner

Troubleshoot system issues and guide clients through processes within the platform

Educate and train clients on system functionality and best practices

Collaborate with internal teams to resolve complex issues and improve service delivery

Participating in process improvement initiatives and internal projects over time

Stay current on software updates and industry regulations impacting payroll and HR

What We're Looking For

Minimum 2 years of experience in payroll and/or client-facing customer service

Strong written and verbal communication skills with a professional presence

Analytical and detail-oriented with a focus on providing solutions, not just answers

Motivated to grow within the company and take on increasing responsibility

Ability to multitask and manage time effectively in a fast-paced environment

Familiarity with payroll, payroll systems or HCM software a plus

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Day shift

Ability to Commute:

Chester, NY 10918 (Required)

Work Location: In person