Call Center Technician

Call Center Technician We are seeking a highly motivated and skilled Call Center Technician to join our team.

The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description: * Answer live Technical Support telephone calls in an accurate and professional manner * Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues * Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures * Enter all calls and transactions into a tracking database Customer Service Representative Position Description: * Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television * Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures * Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures * Enter all calls and transactions into a tracking database Skill Requirements: * Experience in basic home networking including Wi-Fi * Experience in TCP/IP and Internet applications * Experience with Windows and Macintosh operating systems * Ability to quickly analyze and pinpoint problems * Exceptional writing skills and verbal communication skills * Possess a positive, caring and helpful attitude * Possess excellent telephone skills * Have strong team orientation * Ability to work flexible hours and weekends Position Specifics: * Part-time Salary: * $14.50 an hour Supplemental Pay * Hourly rate with monthly performance incentive bonus * Quarterly internet reimbursement If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.